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Terms of use

The Hand Rugs Terms of use effective date: July 19, 2023

Please read before the using the website. The domain name www.hand-rugs.com (here referred to as the “Company” “we,” “us” Site”), or “our”). The Hand Rugs ask that you accept the terms and conditions presented herein, along with any other terms or conditions that may be presented on this website (collectively, the “Conditions”). We reserve the right to alter or modify the terms of use without prior notification. Users of the website agree to these modifications consequently.

Please review our terms of use section on a regular basis to be aware of any changes. The user’s continuous use of the website will be considered an agreement to any modified Conditions. Shall the user does not agree to these Conditions, users are advised to opt out using the website.


Unless otherwise noted, all materials, including, but not limited to, images, illustrations, designs, icons, photographs, video clips, and written and other content that appear as part of the Site (collectively, the “Contents”) are copyrights, trademarks, trade dress and/or other intellectual properties owned by or licensed to The Hand Rugs.

The Website and its Content belong only for personal, non-commercial use by the owners of the website/The Hand Rugs. The all-inclusive content of the Hand Rugs website is copyrighted as the collective work under usa copyright laws.

You may not reproduce, publish, transmit, distribute, display, modify, create plagiaristic works from, sell or participate in any sale of, or exploit in any way the Website, content or any related software used. If The Hand Rugs as an entity does not express a written consent to use any portion of the Website to be copied, duplicated, reproduced, manipulated, or resold. Users may not use The Hand Rugs (logo, trademark, or information including layout, photos, or videos) without a written consent produced by The Hand Rugs entity.

Terms of Sale

When you are placing an order, you are agreeing to purchase a product/Service on and subject to the following terms of sale. All orders could be subject to availability. Availability of the product may accordingly affect dispatch times. The Hand Rugs standby the right to refuse any request made by you. Once your order is accepted, we will confirm your order via email/or text message. When you place an order, you abide by providing correct and true information that are accurate and complete. In order to place an order you must be an authorized user of the credit/debit card used to place the order in question and that you have sufficient funds to cover the cost of the product ordered. Your credit/debit card will be charged before the products are shipped to you. If for any reason we are unable to ship the products as per your order, you will be informed via email and a refund will be processed.

The Hand Rugs accepts returns within 14 days of delivery, and only if goods are in their original condition and with a copy of the invoice. The product and its condition until it is delivered back to us is your responsibility. In case of loss or damage in transit, a refund will not be given. Sale items are non refundable and cannot be exchanged.

As soon as we receive your payment, the production process will be started and we will provide you with photos and videos of the production process step by step from the fabric to the washing process so that you are aware of the details of everything, packing it and sending it for delivery standard delivery time of 5-8 weeks (handknotted) The estimated lead time can vary based on the complexity of the design and the rug size . Once submitted, applications are final and cannot be canceled.