General

What makes Hand Rugs special?

We believe in creating rugs that are not only beautiful but also authentic and made with the highest quality materials. Our rugs are handwoven by skilled Berber women in Morocco, using 100% natural and ethically sourced wool from the Atlas Mountains. Each rug is a unique piece of art, carrying with it a rich heritage of traditional craftsmanship.

Where are your rugs made?

All of our rugs are handmade in our studio in Khenifra, Morocco, under fair trade conditions.

Are your rugs handmade?

Yes, every rug we sell is 100% handwoven by our team of skilled artisans.

What materials do you use?

We use premium, 100% natural wool, ethically sourced from the Atlas Mountains

Products

How do I choose the right size rug?

We have a "Rug Size Guide" available on our website to help you select the perfect size for your space.

Can I order a custom rug?

Yes, we specialize in custom-made rugs. You can provide us with your desired design, colors, and size, and our artisans will bring your vision to life. Please visit our "Custom Beni Mrirt Rugs" page for more information.

Do you offer samples?

Yes, we offer color samples to help you choose the perfect rug for your home. You can order them directly from our website.

What materials do you use?

We use premium, 100% natural wool, ethically sourced from the Atlas Mountains

Ordering & Payment

How do I place an order?

You can place an order directly through our website. Simply add the rug you'd like to your cart and proceed to checkout. For custom orders, please contact us through our "Contact Us" page.

What payment methods do you accept?

We accept various payment methods. These will be displayed at checkout.

Do you offer a trade or wholesale discount?

Yes, we have a "Trade Program" for interior designers, architects, and retailers. Please visit our "Trade Program" page or contact us at [email protected] for more details.

Shipping & Delivery

Where do you ship to?

We offer worldwide shipping.

How long will it take to receive my order?

For ready-to-ship rugs, delivery times will vary depending on your location. For custom-made rugs, the estimated delivery time is between 5 to 8 weeks. 

You can check here the approximate time in which your custom carpet will be done

> Rug Completion Estimator - Hand Rugs

How can I track my order?

Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.

We also have an "Order Tracking" page on our website for your convenience.

Returns & Care

What is your return policy?

We have a "Return & Refund" policy outlined on our website. Please refer to that page for detailed information on returns and exchanges.

How do I care for my rug?

To ensure the longevity of your handwoven rug, we recommend regular vacuuming and professional cleaning when necessary. We will provide more detailed care instructions with your purchase.