Shipping & Returns – Hand Rugs
Shipping & Returns Information
At Hand Rugs, we take pride in delivering authentic, handmade Moroccan craftsmanship directly from our artisans to your home. Every piece is crafted with care and respect for traditional Berber techniques, and we ensure that your order reaches you safely and on time.
Dispatch & Production
All our products are handmade in Morocco by skilled Berber women artisans. As part of our cooperative based in Khenifra, each piece is woven with precision and patience.
Because every rug, pouf, and blanket is made to order, production time varies depending on the item:
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- Rugs: Handwoven rugs require up to 7-10 weeks to complete.
Once your order is ready, it is carefully packaged and dispatched from Morocco.
Shipping Duration
Shipping times depend on your location and the courier service used.
After dispatch, expect your order to arrive within:
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- 7–10 business days for most international deliveries.
Please note: Customs inspections or local carrier delays may affect delivery times, especially during peak seasons.
Free Worldwide Shipping
We are proud to offer free worldwide shipping to a selection of countries.
During checkout, you can confirm whether your destination is eligible for free delivery.
Returns & Refunds Policy
Can I return my rug?
All orders are final and we cannot accept returns. Please ensure all measurements, colors, and design are correct before submitting your order!
Can I cancel my order?
After placing an order, you have until 7:00 PM ET the following day to cancel and get your money back.
What if I don’t like what I ordered?
We certainly hope that never happens! We’re here to answer whatever questions you’ve got before you place an order to ensure you’re 100% happy with your one-of-a-kind design.
Contact Us
For questions or assistance with your order, please reach out to our customer support team:
📧 Email: [email protected]